GENERAL TERMS AND CONDITIONS OF SALE
THE GLANE HOTEL ***
In order to establish mutual respect and for the smooth operation of our services and your stays, we ask you to please read these general terms and conditions of sale carefully.
ARTICLE 1 – Fields of application
The general terms and conditions of sale and the specific terms and conditions form a whole which is an integral part of the sales contract and whose overall acceptance is mandatory before the conclusion of any sale.
The booking request implies acceptance of these terms and conditions of sale and full and unreserved acceptance of their provisions.
Terms used herein that begin with a capital letter without prior definition have the meanings given to them below:
" Hotel " refers to the Hôtel de la Glane, operated by EURL Hôtel de la Glane with a capital of €20,000, whose registered office is located at 58 rue des charbonnières 87520 Veyrac, registered with the RCS of Limoges under number 902 790 138.
""Hotel Website"" refers to the website dedicated to the Hotel accessible at the following address : https://www.hoteldelaglane.com .
These general terms and conditions of sale apply in particular to sales transactions concluded by the Hôtel de la Glane with individual or professional clients and to services provided by the establishment under an accommodation contract concluded with the client. The contract and these general terms and conditions of sale form an inseparable whole. In the event of any conflict between the provisions of these general terms and conditions of sale and those of the contract, the provisions of the contract shall prevail.
These general terms and conditions of sale apply to all reservations made via the internet, through our booking platform, by telephone or by mail (email or post).
The client is the company that signed the hosting contract. The beneficiary is the individual who benefits from the services reserved under the hosting contract.
These terms and conditions govern all the necessary steps for booking and managing the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of the reserved rate.
accessible on our booking platform.
These terms and conditions of sale are available to the customer on our website to enable them to make their reservation. Any reservation therefore implies the customer's full and unreserved acceptance of these terms and conditions, to the exclusion of any other document such as brochures, commercial documents, etc.
ARTICLE 2 – Capacity
Every customer of the Hôtel de la Glane acknowledges having the capacity to contract, that is to say having the legal majority and not being under guardianship or conservatorship.
ARTICLE 3 – Booking Steps
Reservation.
The customer selects the services presented on our booking platform. They acknowledge having reviewed the nature, purpose, and booking terms of the services available on our platform and having requested and obtained all necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.
Booking process .
Reservations made by the customer are processed via the electronic booking form accessible online on our booking platform. The reservation is considered confirmed upon receipt of the booking form. Before making any reservation, the customer agrees to complete all required information on the booking form or request. The customer confirms the truthfulness and accuracy of the information provided. After the final selection of services to be booked, the booking process includes, in particular, entering credit card details if a guarantee or prepayment is required, reviewing and accepting the general terms and conditions of sale and the specific terms and conditions of the chosen rate before confirming the reservation, and finally, the customer's confirmation of the reservation.
Booking confirmation .
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the booking confirmation email summarizes the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected rate, accepted by the customer, the date of booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.
In the case of a reservation by telephone, a pre-reservation is made on our platform and sent to the customer by email for validation and entry of the credit card.
ARTICLE 4 – Booking Cancellation/ Guarantee
The customer is reminded, in accordance with Article L. 221-28 of the French Consumer Code, that they do not have the right of withdrawal provided for in Article L221-18 of the same Code . The terms and conditions of sale for the reserved rate specify the procedures for cancellation and/or modification of the reservation. Prepaid reservations cannot be modified or cancelled. The deposit paid in advance is non-refundable. This is stated in the rate's terms and conditions. If the hotel cancels the reservation, the hotel will refund double the deposit paid by the client as compensation. When permitted by the terms and conditions of the reserved rate, the reservation can be cancelled directly with the hotel, whose telephone number is provided on the booking confirmation sent by email.
All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for payment.
In the event of cancellation of the stay by the client, the hotel must be notified by email or registered mail with return receipt requested. The conditions below apply only to reservations made directly with the establishment.
For all bookings made through the Booking platform, the discounted cancellation fees mentioned below do not apply. The customer may cancel their booking free of charge up to 14 days before arrival. The customer will be charged the full amount of the booking if they cancel within 14 days of arrival.
For bookings made through a partner website, cancellations must be made through that website. The cancellation policy that applies is specific to the partner and may therefore differ from that of the hotel.
If you wish to extend your stay, you must notify the hotel reception by 10:00 am at the latest on the day of your scheduled departure, in order to check availability.
On the contrary, for any interruption of stay before the scheduled departure date, the entire originally planned stay will be charged as compensation.
A security deposit is placed on the customer's credit card in case of damage or theft.
In the case of a reserved breakfast, the client must cancel the number of breakfasts no later than the evening before by 7:00 PM. After this time, the hotel reserves the right to charge for breakfasts even if they are not consumed.
ARTICLE 5 – Modification of reservations
Any request to modify the services provided in relation to the reservation must be submitted in writing to the establishment. The modification can only be accepted and confirmed subject to the establishment's availability at the time of the request.
ARTICLE 6 – Correspondence
By making a reservation, the customer agrees to receive an email from the hotel before their arrival date, containing codes, information about their destination and offers relevant to their stay (including offers from partners), and an email sent after the end of their stay at the hotel, inviting them to complete the customer feedback questionnaire or share an online review.
Apart from the confirmation, modification or cancellation email sent as confirmation of the reservation, hotel communication emails, invitations to complete the customer feedback questionnaire, and emails that the customer has agreed to receive, the hotel does not send any other advertisements, emails or messages (solicited or unsolicited) unless the customer has expressly authorized it.
ARTICLE 7 – Conditions of access
The Hotel de la Glane is accessible to any individual. The number of people occupying the room may not exceed the number specified for the room type, including infants and children under 2 years old, and the number indicated on the booking contract. The number of nights occupied may not exceed the number stipulated in the contract. Management reserves the right to refuse access to rooms to unregistered guests. Any additional nights will require a new booking, subject to hotel availability.
Anyone wishing to stay at the Hotel is required to provide their identity and that of the people accompanying them.
ARTICLE 8 - Consumption of the service
In accordance with French regulations, guests may be asked to complete a police registration form upon arrival. To this end, guests will be asked to present identification to verify whether or not they are required to complete the form. For establishments with internal regulations, guests accept and agree to abide by said regulations.
Any behavior contrary to good morals and public order, or in the event of non-compliance with any of the provisions of the Internal Regulations, will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.
ARTICLE 9 – Arrival, departure, handover of keys and access codes to the premises
The reception is open from 4:30 PM to 8:00 PM. Early arrival from 2:00 PM to 4:30 PM is possible with a supplement of €25 and subject to availability; therefore, it is necessary to contact reception before your arrival.
Keys and access codes are provided upon arrival at the property. For late arrivals outside of reception opening hours, you will be given specific instructions on how to collect them.
Rooms must be vacated by 11:00 AM on the day of departure. For any departure after 11:00 AM, a supplement of €25 will be charged. For any departure after 12:00 PM, the price of an additional night will be charged.
ARTICLE 10 – Conditions of stay
10.1 Children and extra beds
Children under 2 years old stay free of charge provided they use the bedding available in the room.
The hotel provides baby cots free of charge for its guests (for children under 2 years old, subject to availability).
An extra bed can be added upon request in rooms of sufficient size, at an additional cost per person per night and subject to availability. Rooms that can accommodate a crib or an extra bed are marked on the website.
10.2 Animals
Pets are only allowed in common areas and ground floor rooms (with a supplement of €12 per pet per night) and under the following conditions: no access allowed to the entire first floor, pets must be kept on a leash (or in a cage or carrier) in indoor and outdoor areas.
Animals must not be left alone and unattended, including in rooms, and are not allowed on beds, armchairs or benches within the premises.
Pet fees are not automatically calculated in the total booking amount on the website. They must be paid separately directly to the property.
10.3 Prohibition of domicile
Residents are prohibited from using and disseminating the hotel address as their primary residence or business address.
10.4 Tranquility
The resident will ensure that the peace and quiet is not disturbed at any time by their behavior or that of their guests. The use of sound devices (music, television, DVD, laptop, tablet, smartphone, etc.) is permitted as long as the resulting noise (indoors or outdoors) does not disturb the neighbors and that the prefectural or municipal regulations are respected.
For the peace of mind of its customers, the establishment is under video surveillance.
10.5 Promotional Stay
Online-only promotions cannot be combined, modified, or canceled, and are valid at the price and dates indicated. Special conditions apply: the customer's credit card information is required to benefit from these promotions. No changes or cancellations are possible after booking. In case of cancellation, the full package price is due.
10.6 Additional services provided by external providers
The hotel accepts no responsibility for the quality of service or its consequences. Booking and payment transactions are handled directly between the guest and the service provider.
10.7 Group stay or private use of the hotel
A reservation is considered a group reservation when 5 or more rooms are booked.
Privatizing the hotel means that the rooms are reserved by a single person for the same date for the same event. All guests have exclusive use of the following areas, without access to anyone outside the group: the 12 rooms, the breakfast room (during reception opening hours), the terrace, and the outdoor areas.
Privatization may include the provision of the multi-activity room as part of a catering offer (conditions to be defined beforehand).
To guarantee the booking of a group stay or the privatization of the hotel, a deposit equal to 60% of the total amount including VAT indicated on the quote will be required before the event according to the following schedule:
30% upon quote approval
30% at D-45 before the event.
The remaining 40% will be due 15 days prior to arrival.
The deposit payment must be made by bank transfer.
No refund will be given in case of cancellation or modification of the deposit paid.
The hotel must have the list of occupants' names at least 10 days before arrival to ensure a smooth check-in process.
All additional costs such as (drinks, meals, extras or any other additional service not provided for in the initial contract) consumed by the participants or by the organizer during the event must be paid before departure from the hotel.
If participants are required to pay for their own hotel rooms and daily expenses, you must inform them in advance. The organizer will be held responsible for any non-payment of hotel rooms and daily expenses, which must be paid before the guests' departure.
ARTICLE 10 – Price
The prices for booking services are indicated before and during the booking process. Prices are confirmed to the customer inclusive of all taxes, in the establishment's commercial currency, and are valid only for the period indicated on the booking platform. If payment at the establishment is made in a currency other than the one confirmed on the reservation, the exchange fees will be borne by the customer. All reservations, regardless of origin, are payable in the establishment's local currency, unless otherwise specified on site. Prices include VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the prices shown on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will also be automatically reflected in the prices shown on the invoice date.
The prices shown include only the services specifically mentioned in the booking. Additional services provided by the hotel during your stay and the tourist tax will be added to the final bill. Unless otherwise stated on the website, breakfast is not included in the price. The prices mentioned on the website are subject to change without notice and only the price indicated in the written booking confirmation is contractual.
Accommodation is available from 4:30 pm and must be vacated by 11:00 am on the day of departure. If you plan to arrive after 8:00 pm, please notify reception.
Accommodation and breakfast services are payable upon arrival when the keys are handed over.
The invoice specifying the service(s) of the stay is systematically issued, and is given to the client after printing on paper or by email.
ARTICLE 11 – Payment Terms
The customer provides their bank details as a guarantee of the reservation, except in the case of special conditions or rates, by bank card (Visa, Mastercard,... (depending on the options offered by the establishment's booking platform) by directly entering, in the designated area (secure entry via SSL encryption), the card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of service consumption) and the security code. The customer must present themselves at the establishment with the bank card used to guarantee the reservation.
Payment is processed at the establishment during your stay, except in the case of special conditions or rates where partial or full payment is processed at the time of booking. This prepayment is considered a deposit.
The establishment has chosen elloha.com/stripe.com to secure online credit card payments. The validity of the customer's payment card is verified by stripe.com. A payment card may be declined for several reasons: stolen card, blocked card, limit reached, incorrect entry, etc. In case of any issues, the customer should contact their bank and the establishment to confirm their reservation and payment method. For rates requiring online prepayment, the advance payment, which constitutes the deposit, is debited at the time of booking.
For certain rates and special offers, the hotel reserves the right to pre-authorize your credit card or charge a certain amount (sometimes without the possibility of a refund) to that same card upon booking or confirmation. Before making your reservation, carefully review the room and offer descriptions to understand these conditions.
Reservations can be made on the website www.hoteldelaglane.com, by email at the following address contact@hoteldelaglane.com, by phone at 05 87 14 08 10 or directly at reception.The reservation will only be effective if it is guaranteed by the customer, either by providing a credit card number with expiry date or by paying a deposit, and after receipt of a detailed booking confirmation.
Payment for all services will be made directly to the hotel (except for prepaid reservations made at the time of booking). The hotel reserves the right to refuse any reservation if the credit card number is incorrect, the reservation is incomplete, or if the client cannot provide a credit card number. Reservations, regardless of origin, are payable in Euros only. The Hôtel de la Glane only accepts the credit cards listed on the website or at reception. The hotel reserves the right to request payment by bank transfer for reservations of multiple rooms or for exclusive use of the entire hotel. In this case, payment must be made no later than the day before arrival.Checks are not accepted except for ANCV holiday vouchers. Payment by cash is also possible. A pre-authorization may be placed on your credit card when you book. This is for informational purposes only and will not result in a charge to your account except in the following cases:Promotional offer " non-cancellable - non-refundable" .
If the credit card expiry date is prior to the arrival date.
Room rates are calculated per day. Failure to pay will result in the immediate expulsion of the client, subject to legal action to recover the outstanding amount.
Pursuant to Article 2102 of the Civil Code, the customer cannot object to the retention of his luggage if he refuses to pay.
The client is solely responsible for their choice of services and their suitability to their needs, so the hotel cannot be held liable in this regard.
ARTICLE 12 – Tourist tax
The tourist tax is not included in the booking price. It is levied in the municipality and is payable directly to the establishment on site.
The tourist tax is payable for all adult customers (except for people benefiting from the exemption conditions defined by the community of municipalities of the Porte Océane du Limousin).
The tourist tax rate for the Hôtel de la Glane, a 3-star classified tourist hotel, is €0.77 per adult per night.
The cost per night corresponds to the price of the accommodation service excluding tourist tax.
ARTICLE 13 – Room Equipment
The layout, furnishings and equipment of the room may not, under any circumstances, be modified in any way whatsoever. Furthermore, the resident is prohibited from moving any furniture and accessories belonging to the hotel or bringing additional equipment into the room.
After departure: Any item belonging to the Hotel and not returned will be subject to immediate billing at the replacement rate for the hotel.
ARTICLE 14 – Maintenance and repairs
Daily housekeeping is provided, including after departure. If you require any other arrangements, please let us know. Residents are not permitted to carry out any repairs themselves. For stains on furniture, rugs, or carpets, please contact the hotel reception.
The hotel may require full reimbursement for any damage, whether intentional or unintentional, to its equipment, objects, or furniture. The hotel may also require a cleaning fee of €60 if the room is left in a state that will be deemed unsuitable.
ARTICLE 15 – Site Visit
Hotel staff can access the rented room to check the condition of the premises, verify the proper functioning of the facilities, carry out repairs, refurbishments or transformations, at any time.
ARTICLE 16 – Use of common areas
The resident shall not, temporarily or permanently, obstruct the common areas of the establishment with any object whatsoever (bicycles, luggage, garbage bags, etc.).
ARTICLE 17 – Insurance and personal belongings
The room and its furniture are insured against fire, water leaks, burglary and broken windows.
The customer must inform the establishment of any damage they may cause. He is responsible for all damages caused through his intermediary and undertakes, in the event of damage to the premises made available (room, common areas such as garden, lounge, sanitary facilities) to bear the costs of restoration.
ARTICLE 18 – Forgotten Matters
Leftover or abandoned items may be sold under the conditions stipulated by the law of March 31, 1896. If the customer requests that their belongings be returned by parcel or mail, this will be done with mandatory tracking and insurance for valuable items. The shipment will be sent after the customer has paid the shipping costs.
ARTICLE 19 – Recommendations
The customer agrees not to invite any person whose behavior is likely to be detrimental to the establishment, which reserves the right to intervene if necessary. The customer may not bring in any outside beverages or food without prior authorization from management. The client agrees to ensure that participants and their guests comply with all the establishment's rules and regulations (including the no-smoking policy). The client will ensure that participants do not disrupt the operation of the establishment or compromise the safety of the establishment or the people present.
ARTICLE 20 – Responsibilities
The Hotel de la Glane declines all responsibility in case of death or bodily injury or property damage to any resident unless it is due to proven fault on the part of the staff.
The hotel accepts no liability for loss, damage, or delay due to causes beyond its control, including force majeure. In such cases, the rental agreement may be terminated automatically without the resident being entitled to any compensation.
The hotel cannot be held responsible for any disruptions or failures of public services such as water, electricity, internet or television.
The hotel declines all responsibility for noise and disturbances of any kind which are beyond its control or which do not occur in the rented room.
ARTICLE 21 – Damage
By accepting a room reservation, the guest agrees to use the room responsibly and with due care, as well as any other services provided. The rooms made available to our guests are checked, functional, and in good condition. Guests are asked to report any issues immediately to the hotel reception.
In the event of damage for which the client is clearly responsible, the hotel will inform the client of the damage observed with supporting evidence and will inform the client in advance of the deduction of compensation of €150. If this amount proves insufficient given the extent of the damage, the hotel reserves the right to charge the client, upon presentation of supporting documentation, for the cost of repairs necessary to restore the room to its original condition, as well as all related expenses (including lost revenue due to the room or other rooms affected by the damage being out of service). The client will be informed in advance of the repair costs, which may be charged to the credit card provided as a guarantee at check-in or paid by bank transfer.
In the event of flooding or water damage, whether intentional or unintentional, the hotel may demand full reimbursement for the damage caused.
Generally, the guest will have to pay for any damage caused directly to the hotel. They can then claim on their insurance (if they wish to be reimbursed) for any damage, whether intentional or unintentional, they cause during their stay.
The hotel's interior spaces are strictly non-smoking. (rooms, corridors, lobby, breakfast room, multi-purpose room, restrooms, etc.). If this condition is not met, resulting in the intervention of a specialized deodorizing company, the client will be notified of the intervention and the associated costs (costs related to the specialist company's intervention as well as any potential loss of revenue if the room cannot be re-let). Supporting documentation will be provided to facilitate payment by bank transfer or even before the bank guarantee is deducted.
If the customer wishes to continue smoking inside or outside the designated areas, they will be asked to leave the hotel.
The hotel reserves the right to charge for any undeclared expenses upon departure, as well as for any damage to the room. This amount will be charged to the credit card information provided at the time of booking, after the guest has been informed and the invoice sent.
ARTICLE 22 – Police Regulations
Each resident is responsible for any disturbances and violations of local police regulations. Internet use by residents is subject to current French legislation, and residents remain responsible for any breaches of this legislation.
ARTICLE 23 - Force majeure
Force majeure is defined as any event beyond the control of the parties that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of their contractual obligations. Events of force majeure or fortuitous events are those typically recognized by French courts and tribunals.
Neither party shall be held liable to the other party for failure to perform its obligations resulting from a force majeure event.
It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations and that each party shall bear the costs arising therefrom. Customers will bear sole responsibility for any additional costs that may be incurred to allow the continuation of the trip, following the occurrence of a force majeure event.
ARTICLE 24 - Respect for privacy
On each personal data collection form, the customer is informed whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, and its service providers (including online payment providers). The customer authorizes elloha.com to share their personal data with third parties, provided that such sharing is compatible with the performance of operations incumbent upon elloha.com under these terms and conditions and in accordance with the Customer Personal Data Protection Charter. Specifically, during online payment, the customer's bank details must be transmitted by the payment provider, Stripe.The client is informed that this data transfer may take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the client consents to this transfer, which is necessary for the execution of their reservation.
Constellation SAS / Stripe.com, in their capacity as professionals, have committed to the establishment to take all security measures and respect the confidentiality of data for said data transfers.
ARTICLE 25 – Convention on Evidence
Entering the required bank details, along with accepting these terms and conditions and the booking confirmation or request, constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. Computerized records are stored in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments made between the parties.
The customer is informed that their IP address is recorded at the time of booking.
ARTICLE 26 – Complete Provisions
These General Terms and Conditions of Sale, the terms and conditions of the rate booked by the customer, and the booking confirmation or request constitute the entire agreement between the parties. No general or specific terms and conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific terms and conditions of the rate booked) and these General Terms and Conditions. In the event of any conflict between the booking confirmation and the General Terms and Conditions, the provisions of the booking confirmation shall prevail.
The reservation terms will be the only ones applicable to the obligation in question. These online terms and conditions of sale may be modified and/or supplemented by the establishment at any time. In this case, the new version of the online terms and conditions of sale will be published online by the establishment. Once published online, the new version of the online terms and conditions of sale will automatically apply to all customers.
ARTICLE 27 - Data Processing and Freedoms
In accordance with law L.78-17 of 6 January 1978, the customer is informed that personal information communicated to the hotel of the Glane is subject to computerized processing, unless the customer expressly objects.
The customer has the right to access, rectify, or delete their personal data at any time by contacting the hotel. The information requested during the booking process is essential for the proper handling of your request. This information is only shared with the hotel handling your booking request.
In accordance with current legislation, electronic contracts are archived for a period of 10 years.
ARTICLE 28 – Personal Data
All the information requested from the customer relates to the services provided by the Hôtel de la Glane and is essential for providing those services, managing the customer's use of the services and rooms, and maintaining the hotel's business relationship with them. Only the following information is mandatory when making a reservation: last name, first name, email address, telephone number, and number of people. Consumers who do not wish to be contacted for marketing purposes by telephone can register free of charge on a national opt-out list for telemarketing. This list is accessible via the following website: www.bloctel.gouv.fr .
This information is also used by the Hotel to better understand its customers' expectations. If the customer has agreed, the Hotel may transmit certain information concerning him/her to its Customers and/or Partners for commercial promotion purposes.
The customer has, in any event, a right to object to, inquire about, access, rectify and delete all data concerning him/her, which he/she can exercise by sending a letter with a copy of an identity document in his/her name to the hotel.
It is reminded that the Customer has a period of 70 (seventy) days, which can extend up to 120 (one hundred and twenty) days depending on the banks, to oppose the use of his bank card, in the event of loss, theft or fraudulent use in accordance with Article L 132-6 of the Monetary and Financial Code.
In the event that, for any reason whatsoever, the debiting of sums owed by the Client proves impossible, the sale made will be immediately terminated by operation of law and the electronic purchase process cancelled.
ARTICLE 29 – Claims/Disputes
Any complaint regarding the quality of services provided must be made to the hotelier immediately.
To be taken into consideration, any complaint must be sent by registered letter with acknowledgment of receipt to the hotel of the glane within a maximum of 8 days after the customer's departure.
In the event of a dispute between the professional and the consumer, they will strive to find an amicable solution.
These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may apply in the country of residence of the consumers.
If a satisfactory response is not received within 15 days, the customer may contact the Tourism and Travel Mediator, whose contact procedures are available on their website: www.mtv.travel
Contact details: MTV - Tourism and Travel Mediation - BP 80803 - 75823 Paris Cedex 17
ARTICLE 30 – Applicable Law and Jurisdiction
In the event of a dispute between the professional and the consumer, they will strive to find an amicable solution.
In the absence of an amicable agreement, French law will be the only applicable law.
The invalidation of any clause of these terms and conditions will not affect the validity of the remaining terms and conditions. Placing an order implies the customer's full and unreserved acceptance of these terms and conditions, which supersede all other terms and conditions.
In the event of a dispute, the consumer may bring the matter before either one of the courts with territorial jurisdiction under the Code of Civil Procedure, or the court of the place where he resided at the time of the conclusion of the contract or the occurrence of the harmful event, in accordance with Article R. 631-3 of the Consumer Code.
These terms and conditions, which may be modified at any time, apply to all services, available directly or indirectly (through partners) online, by email or by telephone. By accessing the Hotel's website or any other platform (collectively referred to as "the website"), by searching, using and/or making a reservation, the customer declares that they have read, understood and accepted these terms and conditions.
These pages, their content and infrastructure, as well as the online hotel booking service on these pages, are provided by the Hotel. They are made available to customers solely for personal and non-commercial use, subject to the terms and conditions of use set forth above.
The hotel's services are available for private, non-commercial use only. The customer may not resell, use, copy, monitor (for example, by means of a web crawler or screenshots), display, download, reproduce or deep link to any content or information, software and/or products or services available on the website for any commercial or competitive purpose.